Program Officers at King’s College London

Job description

The Dickson Poon School of Law is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to begin or further your career in Higher Education administration.

The Program Officer supports students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. The role is responsible for essential work to support the delivery of our undergraduate programs and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Program Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

Benefits

King’s provides an extensive and varied range of career-focused training and on-the-job learning. We support staff to maintain a work/life balance, offer flexible working and parental leave opportunities, reduced membership rates for

staff at gyms at three of our campuses, an Employee Assistance Program which provides free, confidential advice on both home and work concerns as well as 27 days annual leave (plus Christmas closure days), an occupational pension scheme, season ticket loans and being part of the cycle to work scheme. Find out more at –

This post will be offered on a fixed-term contract for 12 months.

This is a full-time post.

Key responsibilities

  • Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilizing systems and databases – eg student records systems and virtual learning environments – accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues
  • Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements
  • Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex inquiries as appropriate.
  • Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programs. Support student, module and program evaluation processes in line with current university best practice
  • Servicing committees as directed by your line manager
  • Actively participate in the development and improvement of programs and processes to support students and academic staff through identifying and suggesting improvements based on user feedback
  • Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members
  • Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance
  • Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests

.

Source link

Leave a Comment