Student Programs Administrative Assistant – 14865 at Brunel University London

Salary (S4 Grade): £22,149 to £23,715 per annum, plus £2,166 per annum London Weighting

The College of Business, Arts and Social Sciences is seeking to appoint a Student Programs Administrative Assistant to join the Taught Programs Office (TPO), which oversees the undergraduate and postgraduate programs delivered by the Brunel Business School, the Brunel Law School and the Department of Economics and Finance. The students rely on the TPO as their first point of contact in relation to their academic studies.

Working within the TPO team in an open plan office environment, the main duties will involve: Being first point of contact on the front of house reception desk for student enquiries; Dealing with student inquiries in person, over the phone, live chat and by email; Working closely with TPO team to resolve student queries, Assisting TPO with day to day maintenance of our student records, Maintaining and updating electronic communications to students.

The appointed individual will be expected to work under pressure being the first point of contact on a busy reception desk, thereby providing a friendly and professional welcome to the students and visitors. It is imperative that students are given the correct information and advice which sometimes can be very complex inquiries hence the post holder must be confident to reach out to other members of the TPO for their help and support. This is a new role so the appointed individual will be learning ‘on the job’ and will need to be able to use the initiative to help resolve problems. The appointed individual should have experience of working in a team and in a customer service environment.

Closing date for applications: Monday 26 September 2022 (Midnight)

The recruiting panel has an expectation that all candidates will provide a covering letter with their application.

For further details and to apply please visit https://careers.brunel.ac.uk

Any questions can be addressed to: Amanda.kunicki@brunel.ac.uk or lynn.vivian@brunel.ac.uk

This position does not meet the University criteria for Skilled Worker sponsorship

Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We support flexible working. We welcome applicants from all backgrounds and communities, we particularly welcome applicants who are currently under-represented in our workforce.

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