ServiceNow Development Team Leader at City, University of London

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realizing its vision of being a leading global university.


The IT Continuous Improvement team is a recently created team within the Information Technology department, co-locating IT teams with responsibility for service improvement.


The ServiceNow Team Leader will lead the ServiceNow Development Team and will be responsible for the University’s ServiceNow instance including leading development and operational support.

You will evaluate new development tools and techniques; continuously increase the efficiency and effectiveness of the Development Team; enable organizational efficiency by adopting and applying new tools, techniques and functionality, and by increasing automation in the ServiceNow platform.

You will work directly with end users and developers to analyze, design, document and deliver high quality intuitive and easy to maintain solutions that meet agreed business needs.

Person Specification

You will have a thorough understanding of ServiceNow development, operation, and service improvement.

You will have the ability to lead the team with great interpersonal, planning and organizational skills. You will have experience of the ITSM lifecycle and a standard project methodology; have good analytical skills; be confident writing business and technical specifications; and a knowledge of system and process design. You will have a flexible approach to work and solving problems, with a willingness to learn new skills.

Additional information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date: 2nd October 2022 at 11:59pm.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages.

Academic excellence for business and the professions.


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