Quality Administrator at City, University of London

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realizing its vision of being a leading global university.


The School of Science & Technology provides a wide range of both undergraduate and postgraduate programs across a broad spectrum of subjects covering Engineering, Mathematics, and Computer Science. The School is home to around 3,500 students studying full time, part time and in modular modes.

The School’s Academic Services team provides administrative support and advice to academic and administrative staff within the School; it also encompasses day-to-day support for the School’s degree programs. The team is involved in the admissions and recruitment, program approval process, managing student appeals and complaints, providing expert assessment advice, managing timetabling and examinations issues and is also responsible for data and management information.


The Quality Administrator works closely with the School Quality Officer (to whom they report) and the Quality & Student Experience Manager and School Head of Academic Services (with whom this role has a close reporting relationship with) and with other senior School staff, as well as with central Student and Academic Services. The role covers all educational provision delivered by the School that leads to an academic award/credit of the University (taught, research and partnership provision). The Quality Administrator has a crucial role in providing and supporting Quality activity: liaising and advising senior colleagues, developing knowledge and expertise, committee servicing, gathering data, and supporting the Quality Officer with the day-to-day administration of the quality processes.

Person Specification

The successful candidate will have experience of working to tight deadlines and managing a busy workload independently, working in a busy customer focused office environment, multi-tasking, and dealing with people from a wide range of backgrounds. They will have excellent interpersonal and communication skills; numeracy; and be proficient in the use of IT systems.

You will have a good understanding of the role that quality, standards, and enhancement work plays in supporting the achievement of academic excellence and the provision of a high-quality student experience, as well as an ability to work flexibly and within defined timeframes and deadlines. .

Additional information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

The role is available from Monday 31 October.

Closing date: 25th September at 11:59pm.

Interview date: Week commencing 3rd October 2022.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages.

Academic excellence for business and the professions.


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