Learning Technology Support (LTS) seeks a skilled and experienced Technical Assistant to provide support for students and staff in IT open access areas, assisted by Specialist Technicians.
This is a varied and dynamic role, and a key part of the role is working as part of a team that deals with inquiries from students and staff relating to UAL account queries, printing and the use of design and presentation software. This role will include troubleshooting problems that students are having using software or hardware and reporting critical issues in the correct procedure to the relevant parties. You will also ensure there is a comprehensive support service in place and that University policies and procedures are complied with, contributing to the delivery of the LTS department’s strategic plan.
Why join us?
University of the Arts London is a vibrant world center for innovation, drawing together six colleges with international reputations in art, design, fashion, communication and performing arts.
London College of Fashion is extremely proud to be a global leader in fashion education, research and consultancy. Much of its success is down to its dedicated employees, and you will play an important role in shaping future creative professionals, and impact on the future of so many creative industries.
London College of Fashion, UAL is undertaking an unprecedented program of change. In 2023 we will be consolidating our existing six sites into a new purpose built campus as part of a new education and cultural district on the Queen Elizabeth Olympic Park. Ahead of this move, we welcome applications from candidates who live in and around East London, as well as from those keen to join us on this exciting and unique opportunity in our College’s history.
You will have proven and demonstrable experience with a variety of hardware, software, presentation equipment, reprographic and other digital solutions. A broad understanding of complimentary digital technology and competencies is essential. Experience of supporting audio-visual equipment is desirable but not essential for the role.
Excellent communication skills and the ability to work autonomously in a self-disciplined manner, whilst adhering to an extremely high standard of customer care, are essential characteristics for this role. You should be highly proactive, well-organized, command excellent interpersonal and supervisory skills, while operating with a strong sense of teamwork and collaboration.
If you have any queries, you may contact the LCF Staffing Team, email: firstname.lastname@example.org: 07730 900321.
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Closing date: 29 September 2022 23:55.
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.