Senior Course Officer at City, University of London

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realizing its vision of being a leading global university.

Background

The School of Arts & Social Sciences is an internationally excellent center of research and learning on the human condition in all its dimensions. It is a large and vibrant school with around 4,200 students and over 300 staff. The School will be embarking on an exciting period of change for the new academic year, creating the School of Communication and Creativity, consisting of Journalism, Performing Arts, Media, Culture and Creative Industries together with a new School of Policy and Global Affairs comprising of Economics, International Politics and Sociology & Criminology.

Responsibilities

The post holder will be assisting the Course Operations Manager with the management of the Course Officer team and taking the lead on key projects and events throughout the year. The post holder will be focusing on improving processes and practices and on introducing and developing new tools to ensure the service provided to students and academic staff is consistently professional and efficient.

The team will be working across both of the new schools and the post holder’s responsibilities will also span across the two.

Person Specification

The successful candidates will be experienced administrators, able to demonstrate excellent written, organizational, analytical and time-management skills. They will have exceptional written and oral communication skills, with experience of working with customers face-to-face and on the telephone with a ‘customer-centered’ approach. The successful candidates will be able to refer to effective development and implementation of new/improved systems and processes, and also have some experience with supervision and training of staff. Advanced IT skills including MS Excel, Word, e-mail and internet are essential. A good knowledge of SITS is desirable.

Additional information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City is running a pilot of hybrid working for relevant Professional Services roles, involving a mixture of working on campus and at home each week. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work.

Closing date: 26th September 2022 at 11:59pm.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages.

Academic excellence for business and the professions

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