Student Support and Service Desk Analyst at Loughborough University

Loughborough University IT Services are looking for a Service Desk and Student Support Analyst to join our busy Service Desk, Working as a part of a team to resolve user issues and to deliver high quality IT service. Being the first point of call for all IT-related support you will provide remote technical support for a wide range of applications and services for all staff and students. You will also provide face to face to students to help resolve a wide range of issues as well as providing advice and guidance. We are looking for skilled communicators who enjoy the variety the role provides.

IT Services at Loughborough University

IT Services are integral to the continued success of Loughborough University, rated a Top 10 university in all major league tables. We work closely with all of our partners from across the University to support digital transformation and deliver outstanding levels of service that are recognized as the best in the country by our students in the National Student Survey. We are at the forefront of supporting the digital campus, protecting and securing our IT systems and developing strategies to take us forward in a rapidly evolving world. Our Director is currently a trustee of UCISA and we actively support professional development at all levels.

During the Covid-19 pandemic, we enabled staff and students to work successfully from anywhere and were key to a response which has been widely acknowledged as sector leading. We offer flexible working to IT colleagues where possible and understand the importance of a good work/life balance. In addition to working for an employer of choice on a stunning East Midlands campus, we offer an excellent range of benefits to our employees and pride ourselves on being family friendly.

An exciting opportunity has arisen to join our in-house team, we particularly welcome applications from women and BAME communities as we are actively seeking to make our team more diverse. Please contact the recruiting manager for an informal chat if you are considering an application.

Please see this link for further details

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