Associate Vice President for Auxiliary Services

Position Type: Staff Full-time

Hours per week: 37.5

Weeks per year: 52

Work Schedule: Monday through Friday

Department Summary & Job Purpose:

Reporting to the Vice President for Finance and Administration, the Associate Vice President of Auxiliary Services serves as a key leadership team member and actively participates in making strategic decisions for the planning and oversight of the Auxiliary Services Department. The Auxiliary Services Department includes Dining Services, the Willits-Hallowell Conference Center and Conference & Events Services.

Core Job Duties and Responsibilities:

  • Lead the strategic and tactical planning and execution of a self-sustaining campus hospitality/dining/auxiliary program. Creating policies and procedures for departments, along with work rules and job descriptions.
  • Monitor compliance with all health department, HACCP, OSHA, and college policies and procedures. Develop systems to oversee sanitation, health code compliance, maintenance and repairs.
  • Strong personnel management experience, including a history of success demonstrating an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.
  • Works with external clients and creates contracts. Review contracts with risk management.
  • Experience formulating sound labor/management strategies to advance the goals of the department and the college.
  • General knowledge of Conference Center & Hotel and Event Services in addition to very strong operations experience in Dining and Catering services.
  • Strong ability to hold managers accountable for financial performance of operating budgets and technologically savvy and the ability to leverage platforms to modernize and gain efficiencies across the business lines.
  • Responsible for hiring, training, coaching, mentoring, conflict resolution, disciplining, monitoring corrective action and evaluating the senior management team in a complex labor environment.
  • Oversees a combined staff of 120 FTE and 300 students.
  • Responsible for administrative systems and processes; Demonstrates financial acumen, proven ability to develop and manage key performance indicators.
  • Builds relationships with local/sustainable farmers and increases spend as budget allows. Apply for grants in efforts to grow and protect our regional food system.
  • Sustainability – Knowledgeable of foodservice sustainability and environmental best practices.
  • Successfully oversees creative menu engineering throughout the organization while sharing resources to cross utilize products that builds efficiencies while serving over 1.5 million meals per year.
  • Responsible for marketing, website updates and campus communications related to the organization. Partners with the management team to create new concepts and ideas to keep things fresh and updated.
  • Serve as the primary liaison between other offices on campus. Actively participates in committees, ERT and a wide range of meetings. Foster communication and collaboration between diverse stakeholders.
  • Other duties as assigned.

Qualifications:

  • The successful candidate will have more than 8-years of experience in directly managing multi-unit auxiliary enterprises in higher education or the hospitality industry. The candidate will have a successful record of accomplishment in managing a residential dining program, conference center, retail and catering enterprises. The successful candidate will possess strategic planning, budget and financial forecasting experience; extensive knowledge of key performance indicators; Strong analytical, written, and verbal communication skills. Excellent interpersonal skills to include demonstrated ability to resolve problems, create consensus and persuade diverse individuals to embrace sustainability goals. The candidate must be computer literate and able to use Microsoft Office or equivalent software. A bachelor’s degree is required; an advanced degree in a relevant field is preferred. The successful candidate must demonstrate the ability to perform the essential functions of this job as outlined above.

Preferred Qualifications:

  • The ideal candidate will possess the skill, drive, and vision to successfully direct all levels of employees including managers, supervisors, staff, and bargaining unit personnel. The ideal candidate will have knowledge regarding global cuisines, sustainability issues and best practices. They will engage effectively and collegially with a diverse community of students and their families, staff, faculty, alumni, and visitors to maintain a culture of excellence and continuous improvement. They will also demonstrate a high degree of integrity, ethics, and dedication to the mission of the College.

License/Certifications:

  • ServSafe certification
  • Allergen certification
  • CPR

Compliance Requirements:

  • Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Physical Demands:

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:

  • Most of the work of the incumbent is carried out within a generally accessible, safe, indoor environment – with the availability of hybrid remote work as well. The incumbent will be required to operate a personal computer and associated equipment used in day-to-day operations.

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants:

Apply online; Application materials must include:

  1. A cover letter summarizing interests and qualifications
  2. A complete
    Resume or curriculum vitae
  3. Contact information for 3 professional references


Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy. , gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer.

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