Assistant VP – Facilities Operations & Services


Assistant VP – Facilities Operations & Services

About the Opportunity


Supporting the Associate Vice President for Operations (AVP), the Assistant Vice President (Asst. VP) assists the AVP in providing leadership and direction for Building Services, Grounds, Trade Operations, Energy & Sustainability, and Commissioning/MEP Standards, to include Preventive and Deferred Maintenance; Utilities Procurement, Maintenance and Monitoring; Energy Management Systems; Sustainability; Regulatory Compliance, Remote Campus Maintenance; and Emergency Preparedness. The AVP draws on both technical expertise and significant intellectual capacity to envision, develop and communicate ways in which physical space, facilities, and systems can support and help drive the implementation of the University’s strategic plans. At the same time, the AVP is responsible for the effective oversight and direction for hands-on management of maintenance projects of all sizes involving diverse and specialized skills, detailed technical specifications, large investments, and long-term impact on the campus community.

In all areas of responsibility, the AVP assesses the effectiveness of current practices, processes, and systems. The AVP identifies areas for improvement, and recommends, develops, and implements improvement projects to standardize professional practices, streamline processes and facilitates effective management and responsive service delivery. The AVP builds strong working relationships and advocates for the division’s interests in interactions across the university, whether acting independently or with the AVP. The AVP also participates in university committees and initiatives as assigned and represents the Facilities department in efforts that may involve coordination, leadership, and teaming beyond areas of direct responsibility and authority.


Strong leadership skills and a collaborative, service-oriented approach to work; excellent communication and interpersonal skills; experience in team building and partnering as well as staff development. Deep understanding of both the service and stewardship roles of university facilities organizations. Demonstrated sound judgment and leadership in complex, multi-tasked, and rapidly changing problem-solving situations. Ability to set and manage priorities, create clear direction and expectations for staff and follow through to ensure achievement and accountability in the face of competing demands. Demonstrated interest in continuous client feedback, in assessing and improving project delivery processes and systems. Must be articulate, diplomatic, a strategic thinker, able to mediate and collaborate with staff, administrators, faculty, and a variety of outside constituents.

Demonstrated success with professional staff development related to engineering, utilities and sustainability, and trades management and operations project delivery/project management. A team-oriented manager; supportive and collaborative management style. Understands university culture and has outstanding communication skills with all constituents. Demonstrated successful contributions to master planning process from operations perspective. Deep understanding of project management and of preventive and deferred maintenance program development and delivery process. Ability to find creative solutions reducing the cost and/or enhancing the life cycle performance and adaptability of campus facilities.

Knowledge and skills required for this position are normally acquired through a bachelor’s degree (master’s degree preferred) plus at least 8-10 years of experience, some of which should be in a leadership capacity.


1) Leadership and direction of facilities operations and services in keeping with university strategic and master plans and with the Division’s guiding principles for customer service, project management, fiscal control, and cost-effective innovation.

  • Ongoing identification of trends and emerging needs campus-wide, driven by increased transparency and enhanced partnerships with facilities clients
  • Integration of professional standards and best practices in service delivery
  • Development of the management skills of direct reports – including goal setting, skill assessment and workload management
  • Effective employee relations: maintenance of a workforce with an appropriate blend of internal and outsourced skills and resources to proactively manage the university’s facilities
  • Representation of the Facilities Division in campus-wide decision-making

2) Oversight of Utilities Procurement, Maintenance and Monitoring, Energy Management Systems, Sustainability & Compliance.

  • Utilities procurement and operations
  • Conservation programs, visible monitors, and reporting to reduce utilities usage and support responsibility-centered budgeting
  • Proactive identification of opportunities to enhance sustainability via building systems and maintenance projects and to support flexible re-use/adaptation of facilities
  • Ensure compliance with relevant codes, guidelines, and programs

3) Oversight of Comprehensive Corrective, Preventive and Deferred Maintenance Programs

  • Formulation of campus maintenance principles/policies and procedures and implementation of ongoing preventive and deferred maintenance programs
  • Direction of feasibility studies, pre-project studies, and system studies related to planning and budgeting for maintenance initiatives
  • Oversight of the contractor selection process and contractor performance through all stages of delivery for maintenance projects
  • Timely completion of maintenance projects within budgets/plans and including timely status reports, close-outs, and related administrative requirements.

4) Oversight and coordination of Building Services and Grounds Maintenance Programs

5) Oversight of Customer Service and Zone Management

  • Customer Service 24/7
  • Card Access
  • Key management
  • Zone Management
  • Utility Shutdowns
  • Ensure compliance with relevant codes, guidelines, and programs

Position Type


Additional information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values ​​and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see

To apply, visit—Facilities-Operations—Services_R107427jeid-84f1c26401a63d48896945439171d45f

Northeastern is an Equal Opportunity/Affirmative Action, Title IX educational institution and employer. Minorities, women, and persons with disabilities are strongly encouraged to apply.


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